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Appeals sent starting from 01/02/2023 using previously used submission methods: by filling out an electronic appeal form on the website www.mrk-bsuir.by or to an email address office@mrk-bsuir.by , in accordance with Article 1 of the Law “On Appeals of Citizens and Legal Entities” from January 2, 2023, cannot be recognized as electronic appeals.

Based on Resolution of the Council of Ministers of the Republic of Belarus dated December 30, 2022 No. 972, electronic appeals of citizens and legal entities must be sent to a state body, state organization through the state unified (integrated) republican information system for recording and processing appeals of citizens and legal entities (Appeals System) .

Access to the Appeals System is provided through the website www.appeals.bel .

An electronic appeal can be presented in Belarusian or Russian and must necessarily contain:

• surname, first name, patronymic (if any) of the citizen;

• address of the citizen’s place of residence (place of stay);

• statement of the essence of the appeal;

• citizen's email address.

An electronic appeal from a legal entity must necessarily contain:

• full name of the legal entity;

• location of the legal entity;

• statement of the essence of the appeal;

• surname, first name, patronymic (if any) of the person authorized to sign the appeal;

• email address of the legal entity.

Responses to electronic appeals that do not require additional verification and study are sent within 15 days to the applicant’s email address specified in the electronic appeal. Written responses to electronic appeals are given in cases established by Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities” dated July 18, 2011 No. 300-3 .

Electronic requests may be left without consideration on the merits if they:

• are not written in Belarusian or Russian;

• do not contain the surname, first name, patronymic, address of the citizen’s place of residence (place of stay);

• do not contain the full name of the legal entity and the address of its location, surname, first name, patronymic of the director or person authorized to sign applications in the prescribed manner (for legal entities);

• contain text that is unreadable;

• contain obscene or offensive words or expressions;

• the deadline for filing a complaint was missed without a valid reason;

• a repeated appeal has been submitted if it has already been considered on the merits and it does not contain new circumstances that are important for considering the appeal on the merits;

• Correspondence with the applicant has been stopped.

A response to an appeal or a decision to leave an appeal without consideration on the merits can be appealed in the manner established by the Law of the Republic of Belarus “On Appeals of Citizens and Legal Entities” dated July 18, 2011 No. 300-3.